Hemlock Hat Co. Seaside Straw Hat

How do I return?

• Contact us at support@surf-station.com
• Enter your order number, email address and issue to start the process. 
• A customer service representative will be in contact with you. 

What items are returnable?

• FREE returns on items over $100 needing to be refunded. *Excludes Surfboards, Bodyboards, Skimboards, Skateboards, Boardbags & Exchanges.
• The consignee is responsible for all return shipping costs associated with returning an item for an EXCHANGE.
• We do provide return labels for large items. (fees apply)
• Within 30 days from the date of purchase
• In unused and a re-sellable condition
• In the original packaging with all the tags intact

What items are not returnable?

• Gift Cards
• Discounted items (if applicable)
• Used & Consignment Surfboards
• Women's Bikini Bottoms

The item I received is damaged!

If the purchased product is faulty or incorrect - we sincerely apologize. Please reach out to us within 7 days of the delivered date.

Can I return a Surfboard?

• All Used Surfboards are Non-Refundable.
• NEVER have been ridden, used, waxed or damaged in any way.
• Customer is responsible for ALL shipping/custom charges to return/exchange.
• A $50 restocking fee will be charged for all returned surfboards.
• The board must be returned/exchanged within 10 business days of purchase.
• We strongly recommend insuring all returned or exchanged orders.
• We are NOT responsible for any returned board that are damaged/lost in transit.
• Any damage sustained upon return will be deducted from the refund amount.