Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS – We frequently get asked all kinds of things. Below are a list of some of the more popular ones.

Customer Service Questions

How can I contact you?
Where are you located and what are your store hours?

Ordering Questions

How do I place an order online?
What forms of payment do you accept?
Can I order and purchase products over the phone?
Do you charge sales tax?
Did my order go through? I haven’t received a confirmation e-mail.

Shipping Questions

Do you ship surfboards?
How much does it cost to ship a surfboard?
When will I get my merchandise?
What if my package is damaged?
What is your Return & Exchange Policy?

Surfboard Questions

Do surfboards come with fins?
Do you sell used surfboards?
Do you take trade-ins on surfboards and how much will I get for my old board?
Can I custom order a surfboard and how long does it take?
Can I return a surfboard?
How much notice do you need for a surf lesson?
How old do you have to be for surf camp?
Do I need a deposit for a surfboard rental?

General Questions

What do the waves look like?
Is Troy/Tony/Terry/Tron there?
What are the cats’ names?
Do you sell beer?
Is Nalu’s open?

 

Customer Service Questions

How can I contact you?

Email Us!

General Questions: support@surf-station.com
Shipping Questions: shipping@surf-station.com

Call Us!

Main Shop Ph# 904-471-9463
Toll Free: 1-800-460-6394
Surf Report Ph# 904-471-1122

S
urf Station II Ph# 904-461-5395
Toll Free: 1-800-685-2875
Girl Next Door Ph# 904-461-1441

Live Chat Us!

Chat with us on live help! If we’re not available, leave a message and we’ll get back to you asap.

Where are you located and what are your store hours?

Surf Station & Girl Next Door Surf Shop                Surf Station 2 – Used Surfboards
1020 Anastasia Blvd.                                             6880 A1A South
St. Augustine, FL 32080                                        St. Augustine, FL 32080
8am – 9pm 7 Days a Week!                                   9am – 6pm 7 Days a Week!

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Ordering Questions

How do I place an order online?

  • Find a product you want and select the desired color.
  • Next, select the size by entering an amount in the quantity box adjacent to the size.
  • Then click "Add To Cart"
  • Follow the on-screen instructions to enter your contact, billing and shipping information
  • You will have an opportunity to review and confirm your order before submitting it.

What forms of payment do you accept?

Visa, Mastercard, American Express, Discover, PayPal, Authorize.net and Wampum

Can I order and purchase products over the phone?

Unfortunately, no. It is not safe due to fraud. Sorry for the inconvenience. You can, however, call us to find availability of products and we can answer any question you may have. The main shop number is 904.471.9463.

Do you charge sales tax?

We are required by law to charge sales tax for purchases made within Florida. If you live outside of Florida, then you will not be charged sales tax. However, all international orders are subject to duties and customs in the destination country. Many countries do not charge for items brought in. Please check with the government of destination for information on taxes into your country.

Did my order go through? I haven’t received a confirmation e-mail.

Occasionally an order will be held for review. This usually happens when your shipping and billing address do not match. The best way to avoid this is to choose paypal as your payment method. If you are unsure of your order status please e-mail us support@surf-station.com with your name and what you ordered and we will look into it as soon as possible.

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Shipping Questions

Do you ship surfboards?

Yes, we ship surfboards domestic and international

How much does it cost to ship a surfboard?

It depends on the size of the board, how many boards and where it is being shipped to. For an exact shipping rate quote, please send an email with a list of products and the exact address it will be shipped to shipping@surf-station.com. We will email you an exact quote to ship your items.

When will I get my merchandise?

We do ask that you please allow 3 business days to process your order. Once the order has been processed, it will be shipped according to your specified shipping request. Shipping time vary from standard ground to expedited.

What if my package is damaged?

If for some reason your receive a package that has been damaged please contact us by phone or send an email to support@surf-station.com. If it is a surfboard box that has been damaged, there should be a sticker on the box with detailed instructions on how to report your claim.

For more details on domestic and international shipping CLICK HERE

What is your Return & Exchange Policy?

For full details on returns and exchanges, please CLICK HERE

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Surfboard Questions

Do surfboards come with fins?

Yes! New surfboards come with a set of fins as do many used ones. Note: Five fin plugs does not indicate that you get 5 fins. We provide you with a basic thruster set but you can upgrade from there. If you opt to not get the stock fins, we can give you $20 off the board or a $20 credit towards a set of premium fins.

Do you sell used surfboards?

All of the used surfboards are kept at Surf Station II. Click for store address, hours and phone#.

Do you take trade-ins on surfboards and how much will I get for my old board?

Typically yes. If we are overstocked with a certain type of board, we may not be accepting trade-in’s at that time. Price of trade-in board depends on the boards overall condition. Only one surfboard can be traded in and applied toward new purchase.

Can I custom order a surfboard and how long does it take?

Yes, we do take custom orders (click for more information). A custom surfboard can take anywhere for 6-12 weeks depending on the shapers availibility.

Can I return a surfboard?

Surfboards may be returned or exchanged, but ONLY under the following conditions:

  1. The surfboard must NEVER have been ridden, used, waxed or damaged in any way by the customer.
  2. Customer is responsible for all shipping and custom (if apply) charges to return or exchange the surfboard.
  3. A $50 restocking fee will be charged for all returned surfboards.
  4. The surfboard must be returned or exchanged within 10 business days of initial purchase.

*We strongly recommend insuring all returned or exchanged orders. We are NOT responsible for returned surfboards that have been damaged or lost in transit.

How much notice do you need for a surf lesson?

We ask for at least 24 hours notice, but will try to accommodate lessons the day that you need them.

How old do you have to be for surf camp?

Our minimum age for surf camp is 8 years old.

Do I need a deposit for a surfboard rental?

Yes. We require a credit card to be present at the time of rental and hold the card information as deposit until the board is returned.

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General Questions

What do the waves look like?

Check out our online surf report or surf report call in at 904-471-1122

Is Troy/Tony/Terry/Tron there?

No, usually not.

What are the cats’ names?

Peanut Butter (orange one) and Lemmie (calico)

Do you sell beer?

Yes, we have a lovely assortment of alcoholic beverages for sale at our main shop.

Is Nalu’s open?

Nalu’s is typically closed on Tuesday’s and days of bad weather but to be sure call at 1 904.501.9592

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Check out the video below of some FAQ’s by a local St. Augustine Pirate!