FREQUENTLY ASKED QUESTIONS - We frequently get asked all kinds of things. Below are a list of some of the more popular ones.
Customer Service Questions
Customer Service Questions
How can I contact you?
Live Chat Us! Chat with us on live help!
If we're not available, leave a message and we'll get back to you asap.
Where are you located and what are your store hours?
Surf Station & Girl Next Door Surf Shop
1020 Anastasia Blvd.
St. Augustine, FL 32080
8am - 9pm 7 Days a Week!
Surf Station 2 - Used Surfboards
6880 A1A South
St. Augustine, FL 32080
9am - 6pm 7 Days a Week!
How do I place an order online?
What forms of payment do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Authorize.net and Wampum
Can I order and purchase products over the phone?
Unfortunately, no. It is not safe due to fraud. Sorry for the inconvenience. You can, however, call us to find availability of products and we can answer any question you may have. The main shop number is 904.471.9463.
Do you charge sales tax?
We are required by law to charge sales tax for purchases made within Florida. If you live outside of Florida, then you will not be charged sales tax. However, all international orders are subject to duties and customs in the destination country. Many countries do not charge for items brought in. Please check with the government of destination for information on taxes into your country.
Did my order go through? I haven't received a confirmation e-mail.
Occasionally an order will be held for review. This usually happens when your shipping and billing address do not match. The best way to avoid this is to choose paypal as your payment method. If you are unsure of your order status please e-mail us email@example.com with your name and what you ordered and we will look into it as soon as possible.
Do you ship surfboards?
Yes, we ship surfboards domestic and international
How much does it cost to ship a surfboard?
It depends on the size of the board, how many boards and where it is being shipped to. For an exact shipping rate quote, please send an email with a list of products and the exact address it will be shipped to firstname.lastname@example.org. We will email you an exact quote to ship your items.
When will I get my merchandise?
We do ask that you please allow 3 business days to process your order. Once the order has been processed, it will be shipped according to your specified shipping request. Shipping time vary from standard ground to expedited.
What if my package is damaged?
If for some reason your receive a package that has been damaged please contact us by phone or send an email to email@example.com. If it is a surfboard box that has been damaged, there should be a sticker on the box with detailed instructions on how to report your claim. For more details on domestic and international shipping CLICK HERE
What is your Return & Exchange Policy?
Do surfboards come with fins?
Some of our new surfboards come with a set of fins as do many used ones. Note: Five fin plugs does not indicate that you get 5 fins. We provide you with a basic thruster set but you can upgrade from there. If you opt to not get the stock fins, we can give you $20 off the board or a $20 credit towards a set of premium fins.
Do you sell used surfboards?
All of the used surfboards are kept at Surf Station II. Click for store address, hours and phone#.
Do you take trade-ins on surfboards and how much will I get for my old board?
Typically yes. If we are overstocked with a certain type of board, we may not be accepting trade-in's at that time. Price of trade-in board depends on the boards overall condition. Only one surfboard can be traded in and applied toward new purchase.
Can I custom order a surfboard and how long does it take?
Yes, we do take custom orders (click for more information). A custom surfboard can take anywhere for 6-12 weeks depending on the shapers availibility. Can I return a surfboard? Surfboards may be returned or exchanged, but ONLY under the following conditions:
*We strongly recommend insuring all returned or exchanged orders. We are NOT responsible for returned surfboards that have been damaged or lost in transit.
How much notice do you need for a surf lesson?
We ask for at least 24 hours notice, but will try to accommodate lessons the day that you need them.
How old do you have to be for surf camp?
Our minimum age for regular surf camp is 8 years old. But we now offer a Micro-Grom Camp for children aged 3-7!
Do I need a deposit for a surfboard rental?
Yes. We require a credit card to be present at the time of rental and hold the card information as deposit until the board is returned.
What do the waves look like?
Check out our online surf report or surf report call in at 904-471-1122
Is Troy/Tony/Terry/Tron there?
No, usually not.
Do you sell beer?
Yes, we have a lovely assortment of alcoholic beverages for sale at our main shop.
Is Nalu's open?
Nalu's is typically closed on Tuesday's and days of bad weather but to be sure call at 1 904.501.9592
Check out the video below of some FAQ's by a local St. Augustine Pirate!