Find a product you want and select the desired color.
Next, select the size by entering an amount in the quantity box adjacent to the size.
Then click "Add To Cart"
Follow the on-screen instructions to enter your contact, billing and shipping information
You will have an opportunity to review and confirm your order before submitting it.
What forms of payment do you accept?
Visa, Mastercard, American Express, Discover, Apple, Pay, Google Pay, PayPal, Authorize.net and Wampum
Can I order and purchase products over the phone?
Unfortunately, no. It is not safe due to fraud. Sorry for the inconvenience. You can, however, call us to find availability of products and we can answer any question you may have. The main shop number is 904.471.9463.
Do you charge sales tax?
We are required by law to charge sales tax for purchases made within Florida. If you live outside of Florida, then you will not be charged sales tax. However, all international orders are subject to duties and customs in the destination country. Many countries do not charge for items brought in. Please check with the government of destination for information on taxes into your country.
Did my order go through? I haven't received a confirmation e-mail.
Occasionally an order will be held for review. This usually happens when your shipping and billing address do not match. The best way to avoid this is to choose paypal as your payment method. If you are unsure of your order status please e-mail us email@example.com with your name and what you ordered and we will look into it as soon as possible.
Yes, we ship surfboards domestic and international
How much does it cost to ship a surfboard?
It depends on the size of the board, how many boards and where it is being shipped to. For an exact shipping rate quote, please send an email with a list of products and the exact address it will be shipped to firstname.lastname@example.org. We will email you an exact quote to ship your items.
When will I get my merchandise?
We do ask that you please allow 3 business days to process your order. Once the order has been processed, it will be shipped according to your specified shipping request. Shipping time vary from standard ground to expedited.
What if my package is damaged?
If for some reason your receive a package that has been damaged please contact us by phone at 904-471-9463 or send an email to email@example.com. If it is a surfboard box that has been damaged, there should be a sticker on the box with detailed instructions on how to report your claim. For more details on domestic and international shipping CLICK HERE
What is your Return & Exchange Policy?
For full details on returns and exchanges, please CLICK HERE
Do surfboards come with fins?
Some of our new surfboards come with a set of fins as do many used ones. Note: Five fin plugs does not indicate that you get 5 fins. We provide you with a basic thruster set but you can upgrade from there. If you opt to not get the stock fins, we can give you $20 off the board or a $20 credit towards a set of premium fins.
Do you do surfboard repairs?
Yes. Our local surfboard repair experts at Autrey Surfboards come by several times a week to pick up boards and drop off surfboards they repaired. Please allow 2-3 weeks for repairs to be completed.
Do you take trade-ins on surfboards and how much will I get for my old board?
Typically yes. If we are overstocked with a certain type of board, we may not be accepting trade-in's at that time. Price of trade-in board depends on the boards overall condition. Only one surfboard can be traded in and applied toward new purchase.
Can I custom order a surfboard and how long does it take?