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  • Returns and Exchanges

    What items are returnable?

    • We offer free returns on purchases over $100. *Excludes Bikinis, One-Piece Swimsuits, Surfboards, Bodyboards, Skimboards, Skateboards & Boardbags.
    • The consignee is responsible for all return shipping costs associated with returning an item for an EXCHANGE.
    • We do provide return labels for large items. (fees apply)
    • Within 30 days from the date of purchase
    • In unused and a re-sellable condition
    • In the original packaging with all the tags intact
    • Orders placed/items ordered by mistake do not qualify for free return shipping.

    How do I return?

    • Contact us at support@surf-station.com
    • Enter your Order# and information  to initiate the the process. 
    • A customer service representative will be in contact with you. 

    What items are NOT returnable?

    • Women's Bikini Bottoms & One-Piece Swimsuits
    • Gift Cards
    • Discounted items (if applicable)
    • Used & Consignment Surfboards

    What if the item I received is damaged?

    If the purchased product is faulty or incorrect - we sincerely apologize. Please reach out to us within 7 days of the delivered date.

    Can I return a Surfboard?

    • All Used Surfboards are Non-Refundable.
    • NEVER have been ridden, used, waxed or damaged in any way.
    • Customer is responsible for ALL shipping/custom charges to return/exchange.
    • A $50 restocking fee will be charged for all returned surfboards.
    • The board must be returned/exchanged within 10 business days of purchase.
    • We strongly recommend insuring all returned or exchanged orders.
    • We are NOT responsible for any returned board that are damaged/lost in transit.
    • Any damage sustained upon return will be deducted from the refund amount.