Returns and Exchanges
How do I return?
- Contact us at firstname.lastname@example.org
- Enter your order number, email address and issue to start the process.
- A customer service representative will be in contact with you.
What items are returnable?
FREE returns on items over $100. *Excludes Surfboards, Bodyboards & Boardbags.
- We do provide return labels for large items. (fees apply)
- Within 30 days from the date of purchase
- In unused and a re-sellable condition
- In the original packaging with all the tags intact
What items are not returnable?
- Gift Cards
- Discounted items (if applicable)
- Used & Consignment Surfboards
- Women's Bikini Bottoms
The item I received is damaged!
If the purchased product is faulty or incorrect - we sincerely apologize. Please reach out to us within 7 days of the delivered date.
Can I return a Surfboard?
- All Used Surfboards are Non-Refundable.
NEVER have been ridden, used, waxed or damaged in any way.
- Customer is responsible for ALL shipping/custom charges to return/exchange.
- A $50 restocking fee will be charged for all returned surfboards.
- The board must be returned/exchanged within 10 business days of purchase.
- We strongly recommend insuring all returned or exchanged orders.
- We are NOT responsible for any returned board that are damaged/lost in transit.
- Any damage sustained upon return will be deducted from the refund amount.