Returns and Exchanges

How do I return?

  • Contact us at support@surf-station.com
  • Enter your order number, email address and issue to start the process. 
  • A customer service representative will be in contact with you. 

What items are returnable?

  • FREE returns on items over $100. *Excludes Surfboards, Bodyboards & Boardbags.
  • We do provide return labels for large items. (fees apply)
  • Within 30 days from the date of purchase
  • In unused and a re-sellable condition
  • In the original packaging with all the tags intact

What items are not returnable?

  • Gift Cards
  • Discounted items (if applicable)
  • Used & Consignment Surfboards
  • Women's Bikini Bottoms

The item I received is damaged!

If the purchased product is faulty or incorrect - we sincerely apologize. Please reach out to us within 7 days of the delivered date.

Can I return a Surfboard?

  • All Used Surfboards are Non-Refundable.
  • NEVER have been ridden, used, waxed or damaged in any way.
  • Customer is responsible for ALL shipping/custom charges to return/exchange.
  • A $50 restocking fee will be charged for all returned surfboards.
  • The board must be returned/exchanged within 10 business days of purchase.
  • We strongly recommend insuring all returned or exchanged orders.
  • We are NOT responsible for any returned board that are damaged/lost in transit.
  • Any damage sustained upon return will be deducted from the refund amount.