We want you to shop stoked and stay stoked after your purchase. We pride ourselves on core values including honesty, integrity and service. We do ask that you please allow 3 business days to process your order. Once the order has been processed, it will be shipped. We understand that situations arise and products may need to be returned. Please review the following Returns and Exchanges Policy to answer any questions you may have and help expedite the process.
Surfboard & Product Returns & Exchanges:
Surfboards & Other Items may be returned or exchanged, but ONLY under the following conditions:
1. The surfboard/item must NEVER have been ridden, used, waxed or damaged in any way by the customer. Other items MUST be in original condition. ANY items that touch water are not returnable nor refundable.
2. Customer is responsible for ALL shipping and custom (if apply) charges to return or exchange the surfboard/item.
3. A $50 restocking fee will be charged for all returned surfboards.
4. The surfboard must be returned or exchanged within 10 business days of initial purchase. *We strongly recommend insuring all returned or exchanged orders. We are NOT responsible for returned surfboards that have been damaged or lost in transit.
Any value for excess damage to a returned item due to poor packaging from the sender will be deducted from the refund amount.
*All Used Boards are non-refundable.
• Surf Station will exchange / refund any merchandise as long as it has not been worn, washed, ridden or used, and is in its original packaging with all the original tags attached. However there are a few products that may not be returned.
• Women’s bikinis (tops and/or bottoms) may not be returned or exchanged.
• You may have a full refund as long as the merchandise is returned within 30 days of the original purchase date. The credit card used on the original order will be used for any refunds or exchange price differences.
• Returns between 30-60 days will be given store credit. We will not accept returns for items in possession more than 60 days.
• A valid receipt is required for all returns.
• Customer is responsible for paying ALL shipping, and International customs (if apply), charges to return or exchange an item, unless item is damaged or wrong.
• Please return items to: The Surf Station, 1020 Anastasia Blvd. Saint Augustine, FL 32080
• Shipping costs are non-refundable once an order has been marked as "Shipped." We will only credit back shipping costs if the wrong item was received.
• Orders cancelled or redirected while in transit will be liable to additional charges.
• Refunds for returned items will be processed once the item(s) have been safely delivered back to our location.
• Damages to a return due to poor packing efforts by the original recipient will be withheld from the return amount.
If for some reason your product doesn't fit, send it back to us for an exchange/refund. We ask that you cover the cost to ship the item back to us and we will cover the cost of shipping the new item back to you. Simply apply the label to the package, send it back, and we'll ship you a replacement wetsuit FREE of charge!
Gift Card Returns:
Surf Station gift cards and Surf Station eGiftCards purchased on surfstationstore.com cannot be returned or redeemed for cash or credit except where required by law. If your Surf Station gift card has a damaged or defective barcode, you can request a replacement by calling. You'll need your original receipt.
*All Online Orders are Subject to Product Availability.
It is possible for products to be sold in the physical surf shop as well as the online store on the same day. In the instance that a product is ordered online but is no longer in stock, the customer is entitled to a full refund of their requested order.
Out of stock items may be re-ordered BUT product prices may change due to manufacturer price increases, sales promotions and shipping charges. Original pricing is not guaranteed on re-ordered products.
The Surf Station is not responsible for refused shipments and the extra costs associated with the loss, transfer, or return of the shipment.
We will happily exchange or refund any item found to be defective or incorrect. For these items, we will incur the cost of the return shipping charges. To obtain a prepaid return label, please email us firstname.lastname@example.org or call us at 1 (800) 460-6394.
Please note that we are not responsible for packages damaged or lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as USPS, UPS or FedEx. Please allow 3 business days for us to receive and process your order. Adjustments to credit cards will be made within 2 billing cycles.
For questions or comments please email us at: email@example.com
Or, chat with us online (click the orange "Live Chat" tab in the bottom right corner of the screen) between 8:00am to 9:00pm EST, Monday to Sunday. If someone is not available, you have the option of leaving us an "Offline Message" and we'll get back to you as soon as possible. You can also call us toll free at 1 (800) 460-6394 We appreciate your business and are happy to provide you with the highest quality product and customer service!